Subscription, Pre-Order & Future Release Policy

Last updated: June 2026

Certain products sold by Horse Hound & Country may be available as subscriptions, pre-orders or future release items. This policy explains how these purchases work and how they can be cancelled.

Subscriptions

Where available, subscription products are supplied on a recurring basis according to the frequency selected when placing your order.

By purchasing a subscription, you authorise Horse Hound & Country to charge your chosen payment method for future subscription deliveries unless the subscription is cancelled.

You may manage, pause or cancel your subscription at any time through the subscription management link included in your order confirmation emails or by contacting our customer support team.

Any subscription order that has already entered processing or has been dispatched cannot be cancelled and will be subject to our standard Returns & Refunds Policy.

Where a subscription includes a minimum commitment period, this will be clearly stated on the product page before purchase.

Pre-Orders & Future Release Products

Occasionally we offer products for sale before they arrive into stock or before they become generally available.

Estimated arrival dates are provided in good faith but are not guaranteed and may change due to supplier, manufacturer, shipping or production delays.

Payment may be taken at the time of ordering, or we may authorise your payment method and collect payment at a later date depending on the product and checkout method used.

Pre-orders may be cancelled at any time before dispatch unless the item is:

• Personalised

• Custom made

• Specially ordered at the customer's request

Once a pre-order has been dispatched, it will be treated as a standard order and our Returns & Refunds Policy will apply.

Delays to Pre-Orders

If a significant delay occurs, we will make reasonable efforts to notify affected customers.

Should the revised delivery date no longer be acceptable, customers may request cancellation and a full refund prior to dispatch, unless the item has been personalised, custom made or specially ordered.

Contact Us

For assistance with subscriptions, pre-orders or future release products, please contact:

orders@horsehoundandcountry.co.uk