HHC fulfilled
Products stocked, packed, and dispatched directly by Horse Hound & Country.
Delivery Information
How your order gets to you
Horse Hound & Country delivers equestrian, dog, yard, and country lifestyle products across the UK and worldwide using a mix of HHC fulfilled stock, trusted suppliers, partner brands, and independent makers.
Some items are packed and dispatched directly by us, while others are sent by the brand, supplier, or maker. This allows us to offer a carefully chosen range while keeping delivery practical, flexible, and efficient.
If your basket contains products from different fulfilment types, your order may arrive in more than one parcel.
Fulfilment Types
Where your order may ship from
HHC Collective
Products sold through HHC and dispatched directly by our partner brands.
Supplier dispatched
Products sent directly from our trusted trade suppliers or specialist distribution partners.
Direct from the maker
Handmade, personalised, small batch, or made to order pieces sent directly by the maker.
Bulky and heavy items
Larger yard, stable, feed, bedding, and equipment items may require specialist delivery services.
Dispatch Timeframes
Estimated processing and dispatch
The timeframes below are intended as a general guide only. As our products may be fulfilled by HHC, partner brands, trusted suppliers, or independent makers, exact processing and delivery times can vary by product.
| Order type | Estimated dispatch |
|---|---|
| HHC fulfilled | Usually 1 to 3 working days |
| HHC Collective | Usually 2 to 5 working days |
| Supplier dispatched | Usually 2 to 7 working days |
| Direct from the maker | Varies by product |
| Personalised products | Longer processing times may apply |
| Bulky or specialist delivery | Courier dependent |
Working days are Monday to Friday excluding UK bank holidays. Delivery estimates may vary during busy periods, supplier delays, courier disruption, or severe weather.
Shipping Costs
Delivery prices are shown at checkout
Because we work with a mix of HHC fulfilled products, supplier dispatched items, partner brands, independent makers, bulky items, and worldwide shipping, delivery costs can vary by basket.
Your available shipping options and final delivery charge will be calculated at checkout before you place your order.
Split Parcels
Your order may arrive separately
If your order contains products from different suppliers or fulfilment locations, items may be dispatched separately and arrive at different times.
This is completely normal and does not mean anything has gone wrong with your order.
Delivery Partners
Couriers vary by product and supplier
Orders may be sent with Royal Mail, DPD, Evri, DHL, Parcelforce, supplier chosen couriers, or specialist delivery services.
The delivery partner used will depend on the product, parcel size, weight, fulfilment location, and destination country.
Tracking Your Order
Keeping an eye on your delivery
Once your order has been dispatched, tracking details will be sent where available.
If your order is arriving in separate parcels, you may receive more than one tracking update.
You can also visit our tracking page for help following your order.
Our Approach
Thoughtful rural retail, not endless warehouse shelves
Our fulfilment model helps us support specialist brands, independent makers, and trusted suppliers while offering a wider range of practical products for real horse, dog, yard, and country life.
Seasonal Delivery
Christmas delivery cut off dates
During busy seasonal periods such as Christmas, dispatch and delivery times may be longer than usual, particularly for personalised, supplier dispatched, bulky, or internationally shipped products.
Recommended last order dates for Christmas delivery will be published here closer to the festive season. These dates are intended as a guide only and may vary depending on supplier processing times, courier demand, weather disruption, and destination country.
We always recommend ordering seasonal gifts, personalised items, and made to order products as early as possible.
Delivery FAQs
Frequently asked questions
Do you deliver across the UK?
Yes, we deliver across the UK. Some Highlands, Islands, rural, and remote postcodes may have longer delivery times or additional courier charges depending on the product.
Do you offer international delivery?
Yes, we offer worldwide shipping on selected products.
International delivery availability depends on the product, supplier, courier restrictions, and destination country.
Some bulky, oversized, feed, supplement, aerosol, or specialist items may not be eligible for international shipping.
Delivery times, customs processing, duties, taxes, and import fees vary by country and are the responsibility of the customer unless otherwise stated at checkout.
Will my order arrive in one parcel?
Not always. If your order contains items dispatched from different suppliers, brands, or makers, your parcels may arrive separately.
How long will my order take to arrive?
Delivery times depend on the product and fulfilment type. HHC fulfilled items are usually quickest, while bulky, personalised, supplier dispatched, or maker sent products may take longer.
How much does shipping cost?
Shipping costs are calculated at checkout based on your basket, delivery postcode, destination country, product size, weight, and fulfilment type.
How do I track my order?
Tracking details will be sent once your order has been dispatched where tracking is available.
Do personalised products take longer?
Yes. Personalised, handmade, and made to order products usually need extra processing time before dispatch.
Where can I read the full shipping policy?
You can read our full shipping policy here.