Contact
Need help with an order, product, delivery, return, membership, or trade enquiry? Send us a message and we will get back to you as soon as we can.
Horse Hound & Country is built around thoughtful rural retail, practical product knowledge, and friendly support. Whether you are choosing something for your horse, dog, yard, home, or country life, we are happy to help.
For the quickest response, please include your order number if your enquiry relates to an existing order.
Contact Form
Send us a message
Order Support
Already placed an order?
Please include your order number, the email address used at checkout, and as much detail as possible so we can look into it quickly.
If your enquiry is about delivery, your order may be arriving in separate parcels depending on the fulfilment type.
Product Advice
Need help choosing?
If you are unsure about sizing, fit, ingredients, rug weights, grooming products, yard tools, dog essentials, or country lifestyle pieces, send us a message before ordering.
We would much rather help you choose the right product first time.
Returns
Returning something?
Please do not send items back without contacting us first. Some products are dispatched directly from suppliers, brands, or makers and may need to be returned to a specific address.
You can visit our returns and refunds page for more information.
Helpful Links
Looking for something specific?
You may find the answer faster using one of our customer support pages below.
Contact FAQs
Frequently asked questions
How quickly will you reply?
We aim to reply within 1 to 2 working days. During busy periods, replies may take a little longer.
What should I include in my message?
If your enquiry relates to an order, please include your order number, the email address used at checkout, and a clear description of what you need help with.
Can you help me choose the right product?
Yes. We are happy to help with product questions, sizing, suitability, ingredients, and general guidance before you order.
Can I return an item through this page?
For returns, please use our returns and refunds page so we can collect the right information and provide the correct return instructions.
Do you work with brands, suppliers, or makers?
Yes. For trade, supplier, press, affiliate, or partnership enquiries, please select the most relevant option in the form above and include a short introduction.