Shipping policy

Last updated: June 2026

At Horse Hound & Country, we work with a mixture of trusted brands, makers, suppliers and fulfilment partners to bring together a carefully curated range of products for horse owners, dog owners, country enthusiasts and rural homes.

Because of this, delivery times can vary depending on the products you order. We always aim to be as transparent as possible, and the estimated dispatch time for each product is shown on the product page.

How Delivery Works

Products purchased from Horse Hound & Country may be:

  • Dispatched directly by Horse Hound & Country
  • Dispatched by one of our trusted supplier partners
  • Sent directly by the brand through our fulfilment network
  • Handmade or personalised by a specialist maker
  • Fulfilled by an approved marketplace partner

This allows us to offer a much wider range of products while reducing unnecessary warehousing and transportation.

If your order contains products from multiple fulfilment partners, your items may arrive in separate parcels and on different days.

Delivery Timeframes

Priority Delivery

Estimated delivery within 2 working days.

Orders placed before midday on a working day will normally begin processing the same day.

Standard Delivery

Estimated delivery within 5 to 7 working days.

This is the most common delivery timeframe across our range.

Extended Delivery

Some products require additional processing time, are shipped directly from specialist suppliers, or are made to order.

These products typically arrive within 10 to 14 working days.

Where applicable, this will be clearly stated on the product page before purchase.

Personalised & Made To Order Products

Lead times for personalised, embroidered, engraved or made-to-order products vary by supplier.

Estimated dispatch times will be displayed on the relevant product page.

Delivery Charges

Delivery charges are calculated at checkout and are based on:

  • Delivery location
  • Product size and weight
  • Fulfilment method
  • Order value

Any applicable delivery charges will be shown before you complete your purchase.

Multiple Shipments

As we work with a network of suppliers and fulfilment partners, orders containing multiple items may be dispatched separately.

You will not be charged additional delivery fees for split shipments where this is necessary to fulfil your order.

Dispatch Delays

While we work hard to meet all estimated delivery times, delays can occasionally occur due to:

  • Adverse weather conditions
  • Courier disruptions
  • Supplier stock issues
  • Seasonal demand
  • Industrial action
  • Circumstances outside our reasonable control

Where significant delays occur, we will do our best to keep you informed.

Delivery estimates should be treated as guidance rather than guaranteed delivery dates unless explicitly stated otherwise.

Incorrect Delivery Information

Customers are responsible for ensuring that delivery details are correct when placing an order.

If an incorrect address has been supplied, please contact us as soon as possible.

Once an order has been dispatched, we may be unable to amend delivery details.

Additional costs incurred as a result of incorrect delivery information may be deducted from any refund where permitted by law.

Failed Deliveries

If a parcel is returned to us due to:

  • An incorrect address
  • Failure to collect from a designated collection point
  • Repeated failed delivery attempts

We may deduct any charges incurred before issuing a refund.

Original delivery charges are non-refundable unless the return is due to our error.

Missing Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible.

We may need to allow time for the courier to complete an investigation before a replacement or refund can be issued.

Claims for missing parcels must be reported within 10 days of dispatch.

International Orders

We currently offer international delivery on selected products and destinations.

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Local handling charges

These charges are not included within our product prices or delivery fees unless stated otherwise.

If an international order is refused or returned due to unpaid customs charges, any costs incurred may be deducted from any refund.

Delivery Restrictions

Certain products may be unavailable for delivery to some locations due to:

  • Courier restrictions
  • Product regulations
  • Supplier limitations
  • Size or weight restrictions

Where delivery restrictions apply, they will normally be indicated before checkout.

Contact Us

If you have any questions about your order or delivery, we're always happy to help.

📧 orders@horsehoundandcountry.co.uk

We aim to respond to all enquiries as quickly as possible during normal business hours.