Refund policy

We operate a curated, order-on-demand model rather than holding large amounts of stock. This allows us to offer a wider range and better pricing, particularly for members.

For this reason, we do not accept returns for unwanted items or change of mind.

If your item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery with photos and details. We will always resolve genuine issues quickly with a replacement or refund where appropriate.

This approach allows us to:

• keep pricing competitive

• avoid unnecessary handling and storage costs

• offer access to a wider range of products

We recommend checking product details carefully before ordering, and we are always happy to help with guidance before purchase if needed.